Introduction

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Bad Banana is a not-for-profit organisation. We are committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and users of our products that communicate online and offline with us, in store, over the phone, websites and social media platforms.

We have therefore developed this privacy policy to inform you of the data we collect, what we do with your information, what we do to keep it secure as well as the rights and choices you have over your personal information.
 

The Information we collect and when

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We only collect information that we know we will genuinely use and in accordance with the General Data Protection Regulation (GDPR).  The type of information that we will collect on you, and you voluntarily provide to us on website includes:

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• Your name

• Address

• Telephone number(s)

• Email address

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We may, in further dealings with you, extend this information to include your address, purchases, services used, and subscriptions, records of conversations and agreements and payment transactions.

You are under no statutory or contractual requirement or obligation to provide us with your personal information; however we require at least the information above in order for us to deal with you as a customer in an efficient and effective manner.

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The legal basis for processing your data is based on your specific consent that we will have requested at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so.

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How we use your information

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• To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about;

• Make available our products and services to you;

• Process your orders;

• Take payment from you or give you a refund;

• Personalise your shopping experience, for example we may provide you with details of products that match a product, which you may have purchased or enquired about previously;

• Help us understand more about you as a customer, the products and services you consume, so we can serve you better;

• Contact you about products and services from us;

• Provide you with online advertising and promotions; and

• Help answer your questions and solve any issues you have.

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How we keep you updated on our products and services

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We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously consented to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online, over the phone or in writing at any time. 
 

If you wish to amend your marketing preferences, you can do so logging in to your British Standard Cupboards account online and changing your preferences.

 

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Your rights over your information

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You have the right to access the personal information that we hold about you in many circumstances, by making a request. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and aim to do so within 30 days from when your identity has been confirmed.
 

We would ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. 

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If you would like to exercise this right, please contact us as set out below.

 

Right to Correction Your Personal Information

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

If you would like to exercise this right, please contact us as set out below.
 

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Right to Stop or Limit Our Processing of Your Data

You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
 

If you would like to exercise this right, please contact us as set out below.

 

How long we keep your information for

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We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary. Unless otherwise required by law, your data will be stored for as long as your contact preferences demand in order to supply you with the information requested.

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Need more information?

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to martin.mac@badbanana.co.uk

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